Refund policy

Return and Refund Policy

Thank you for shopping with us. We strive to provide high-quality tech gadgets including earbuds, chargers, handsfree devices, and power banks. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Return & Exchange Eligibility (7 Days)

We offer a 7-day return and exchange policy, which means you have 7 days from the date of delivery to request a return or exchange.

You are eligible for a return or exchange if:

  • You did not like the product

  • You changed your mind or mood after purchase

Conditions for Return/Exchange:

  • The product must be unused and in original condition

  • All original packaging, accessories, and manuals must be included

  • The product must not be physically damaged by the customer

  • Proof of purchase (order number or receipt) is required

2. Damaged or Defective Products

If you receive a damaged or defective product, you are eligible for a full refund, subject to approval of your claim.

To claim a refund for damaged items:

  • Report the issue within 48 hours of delivery

  • Provide clear photos or videos showing the damage

  • Our team will review and approve the claim

Once approved, you will receive a full refund or replacement based on your preference.

3. Refund Process

  • Refunds will be processed only after we receive and inspect the returned item

  • If approved, refunds will be issued via the original payment method

  • Refund processing time may take 5–10 business days

4. Exchange Policy

  • Exchanges are allowed within 7 days for change of mind or product dissatisfaction

  • Exchange is subject to product availability

  • If the desired item is unavailable, a refund or store credit may be offered

5. Non-Returnable Items

We reserve the right to reject returns if:

  • The product shows signs of use, damage, or tampering

  • The return request is made after 7 days

  • The item is missing original packaging or accessories

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is damaged or defective

  • In case of approved damaged claims, we will cover the shipping charges

7. How to Initiate a Return

To start a return or refund request:

  1. Contact our support team at [Insert Email / WhatsApp Number]

  2. Provide your order number and reason for return

  3. Follow the instructions provided by our support team

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: Info@vbon.com.pk

  • Phone/WhatsApp: +92-321-0222171

We appreciate your trust in our store and aim to ensure a smooth and fair shopping experience for all our customers.